Warranties & Returns

JP Cases is dedicated exclusively to providing you with access to the full range of Pelican Products.

Warranties

All products are supported by the manufacturer’s Guarantee of Excellence, which for their main ranges of Pelican Protector Cases, Pelican Storm Cases and Pelican Air Cases, guarantees the product for a lifetime against breakage or defects in workmanship.

Pelican’s other ranges are supported by the manufacturer’s Limited Warranties.

See the full terms of Pelican’s Warranties here.

Warranty Claim Procedure

All claims will be subject to approval by Pelican Australia.
When the claim has been approved you will be notified either by ourselves or Pelican Australia and provided with a Warranty Claim Reference Number.
In the event of warranty replacement Pelican Australia may require return of the original product purchased to either ourselves or one of their locations. You will be advised of whether return is required and if so the address for return at the time of the approval of the claim.
Please do not return any goods to ourselves or Pelican Australia before being advised to do so and before being provided with an address for return, because the address for return may vary depending on the product concerned, the nature of the claim and your location.

Returns and Exchanges

It is buyer’s responsibility to ensure that goods are suitable for their needs.

Goods purchased that are not suitable for your needs may be returned at the discretion of JP Cases.

If you are in any doubt about the suitability of a product please contact us before purchasing by using the contact methods available on this website.

Goods returned because they are not suitable for use, or for reasons other than warranty or faulty or defective items will not be eligible for a refund, but may be exchanged for goods up to the same value.

An administration fee and / or restocking fee may be applied at the discretion of JP Cases.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial exchanges or refunds are granted:

Products with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Returns and Refunds

Please contact us by email on sales@jpcases.com.au or phone 1300 289 997 prior to returning any goods for exchange or refund. To return your product, you should send your product to: Factory 18, 21 Barry Street, Bayswater, Victoria, 3153, Australia.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange or refund.

If your return is approved, in the event of a product exchange you will be notified of shipping and consignment tracking details of the replacement products. In the event of a refund, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 5 working days. Please note that bank processing may take a further 3 - 4 working days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs on the original purchase are non-refundable.

Depending on your location the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.